Thank you for visiting shopukoostudios.com. Kindly find our shipping and return policies below. Should you have any further questions, please feel free to reach us at ukoo.studios@gmail.com.
SHIPPING
Heaven Is Inside Tee item is available from 2/28/21 - 3/21/21 ONLY. Items begin shipping in April. Once the store has closed, the UKOO STUDIOS Team will begin quality assurance and order processing. All fabrics and materials are hand-sourced, crafted, and ethically made in the heart of Los Angeles. Your purchase supports a number of local small businesses of color and helps keep us 100% Black-owned and independent. No huge team. No investors. 100% community made. For that, we thank you.
Updates of every stage of the process will be provided via email and social media. A tracking number will be provided upon dispatch of your order. And as a thank you, all items purchased in this window will come with limited edition numbering, a note from the founders, and free shipping.
International customers are responsible for custom duties and/or brokerage fees in addition to shipping costs assessed at checkout.
RETURNS
All purchases are final. Exchanges only. If you would like to exchange an item from your order, please email ukoo.studios@gmail.com to begin an exchange authorization with “Order #XXX - Exchange” in the subject line.
EXCHANGES
Should you change your mind, purchased items can be exchanged for an alternative size. If you would like to exchange your order, please email ukoo.studios@gmail.com with “Order #XXX - Exchange” in the subject line to begin an exchange authorization.
Exchanges must be requested within 7 days of receipt of your order and items must be unworn & free of damage. Exchanges are dependent on the requested item’s availability.
DEFECTED MERCHANDISE & ERRONEOUS ORDERS
If you believe an item in your order to be defective or there to be an error in your order, such as receiving the wrong size or style, please email ukoo.studios@gmail.com with “Order #XXX - Exchange” with detailed pictures of the defected merchandise to begin an exchange authorization.
COPYRIGHT & TRADEMARKS
All content of our website including text, graphics, logos, button icons, & photography is property of UKOO STUDIOS and is protected by United States and international copyright laws. You may copy, forward, and print hard copies of pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping with UKOO STUDIOS. Any other use of our website, including reproduction, is strictly prohibited without our prior written permission.