Your privacy is of great importance to us and we handle and protect your data accordingly. Below, we have outlined all the ways we use your information and why it is necessary to do so. We value your security as much as we value your custom and are fully committed to preserving your privacy. If you have any questions regarding how we use your data and the steps we take to protect your privacy, please send your query to ukoostudios@gmail.com and we will be happy to help you.
How your information is used: the details you provide to us are used in several ways – some not as obvious as others. We have separated each specific detail you supply to us and the ways in which they are used.
NAME AND CONTACT DETAILS
We will ask for your name, phone number and email address for a multitude of reasons. This information allows us to:
- Ensure delivery of purchase is directed to the right person.
- Inform you of order details, delays and all other such important notices and updates via SMS or e-mail.
- Keep you up to date on new products, services and projects via email. We will only send you marketing material with your consent and you are within your right to rescind consent at any time.
- Detect and prevent fraud enacted against either yourself or UKOO STUDIOS.
- Send location-relevant marketing material.
PAYMENT INFORMATION
This information is collected during payment transactions. It allows us to:
- Process payment for items bought.
- Detect and prevent fraud enacted against either yourself or UKOO STUDIOS.
RECORDING OF CONTACT HISTORY
Phone calls and e-mail correspondence may be recorded and saved. This allows us to:
- Efficiently deal with your query (if further contact is required) and provide better customer service.
- Train our staff so that our customer support is constantly improving.
PURCHASE HISTORY/SAVED ITEMS
When you add an item to your basket, our website retains your section so we can:
- Process orders once items are added to cart.
- Provide better customer service.
SHARING YOUR INFORMATION
We will never sell any of your personal data to third parties. This includes your name, address, e-mail address and credit card information. There are, however, instances whereby your data is crucial to providing a good standard of customer service and improving the experience of all involved – namely, yourself and UKOO STUDIOS. We may share your information with:
- Payment service providers, order packers, warehouses and delivery companies. These are the companies that deal with the delivery of your goods. Certain information (name, address etc.) is necessary to share in order to get your items to you.
- Marketing agencies, advertising partners and website hosts. These professional service providers help with the business side of UKOO STUDIOS.
- Credit reference agencies, law enforcement ad fraud prevention agencies. These are the entities that prevent and tackle fraud.
- We may share anonymous information with third parties but this is for the purposes of analytics and figures. We make sure none of this data can be used to identify you.
MARKETING MESSAGES
If you allow us to, we may send you marketing emails to keep you updated UKOO STUDIOS products and news via email or text, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Cargo Collective, our email marketing provider, so they can send these emails on our behalf. If you opt-out of marketing messages through any of the above methods, we will ensure your settings are updated with immediate effect. However, due to the complex nature of our services and the volume of messages we receive, the update may take a few days to complete. This means that you may receive a few more marketing updates as we process the change to your account. Please allow some time for the changes to take effect before contacting us again. Preventing marketing messages will not stop vital service communications – order updates etc.
ONLINE ADVERTISING
As with other retailers, we tailor advertisements based on your UKOO STUDIOS website search history, site content you peruse and UKOO STUDIOS banners or ads you have clicked on in the past. Ad technologies used include: cookies (more information on that below), ad tags, pixels, web beacons and mobile identifiers. Services offered by social network sites such as Facebook or Instagram are also implemented for the purposes of specified advertising.
YOUR RIGHTS
You have certain rights pertaining to your personal data. It is important to be aware of them to reduce risk to your privacy or abuse of trust with all companies. You have:
- The right to be clearly informed about how your personal data is being used.
- The right to unobstructed, transparent access to all personal data being held that pertains to you.
- The right to request amendment of any inaccurate personal information held about you.
- The right to request that any company that holds your personal information delete it or stop collecting it.
- The right to halt direct marketing updates and messages (see above).
- The right to request that any company that holds your personal information transfer elements of your data to another service provider.
LAST UPDATED: 2/20/21